We are keen to reunite un-recovered funds with their rightful owners. Our researchers use a number of publicly available resources to track owners down, so yes it is done legally and ethically. We are in fact going out of our way to ensure that people get THEIR money back – often against all odds!

For funds located in Australia, the process normally takes between four to six weeks. For funds located overseas, the process can often take several months. As the funds are being sought by an outside organisation, the time frame can vary. We will keep you informed throughout the process and advise on any anticipated delays.

Each of the various organisations we deal with have different documentary requirements. You will be required to provide certified copies of documents to satisfy at least two criteria: a link to the last known address as proof of your identity. Suitable documentation of a link to the last known address include: driver’s license, rates notice, utilities bill, financial institution statement, correspondence from an accountant or solicitor, etc. Suitable documentation of proof of identity include: driver’s license, birth certificate, passport or other identity card. If the unclaimed funds belongs to a deceased estate, a certified copy of the Grant of Probate or Letters of Administration must also be supplied.

There are mandatory protections in place that ensure a fully accountable professional service, such as a certifiable assurance program, professional insurance, and independent audit.

A certified copy is a photocopy of an original document that has been signed as a “true and correct copy” by the Justice of the Peace or similar. People who can certify documents include: Justice of the Peace, pharmacist, doctor, dentist, veterinary surgeon, bank manager, state school principal, solicitor or police officer. Certified copies are required to ensure that all documents submitted to support a claim are authentic.

Some areas we commonly deal with are unpresented cheques, dormant bank accounts, superannuation and company takeovers, rent bonds, local council bonds – the list is endless. Privacy restrictions prevent us from disclosing the full details of the funds until we can confirm that you are the rightful owner.

If the funds are never recovered, there is no fee payable, and you will be notified in writing. So essentially you have NOTHING to lose!

Fees are not paid until the funds have been recovered. When the refund is confirmed, we will commence the fee payment process. The funds are deposited in the owner’s name into our independent trust account. Our fee is then deducted and a cheque for the remaining balance is forwarded to you. In all cases, a full report will be provided containing the known details of the source and nature of the funds.

It is important that you carefully examine the professional standing of any company that may contact you. Check qualifications, experience, credentials and vital independent auditing of any company you are considering appointing custodian of your money. If you have any queries, please do not hesitate to contact us. To ensure that you receive the best possible service, we are happy to match any fee quoted by another company for the same service.

If you receive a letter but are not the rightful owner of the unclaimed funds, please let us know. We will update our records to ensure that no further correspondence is directed to you. If you know how to contact the rightful owner (or the next of kin), please advise us so that we can correspond with him or her, or if preferred, forward our letter to the owner directly.

If you choose to take no action, the funds will remain unclaimed. If the funds are unclaimed for an extended period, it is often transferred to the government. No Interest is payable on funds held in trust by the government, and these funds are eventually absorbed into the government’s consolidated revenue.

Our Staff are happy to assist you with any further queries. Please do not hesitate to contact us!